Researching, prototyping, designing and testing by day, coding, no-coding, launching products by night
PM, Data Analyst, Engineers
Moved with small iterations, designed a minimal solution that was shipped in 2 weeks, then created a more substantial solution for better UX.
When buying on OLX you can either pay online right away or pay when getting the item at the post office. Sellers have less trust in purchases made with after payment since buyers "aren't invested yet" and "will probably reject the purchase".
There was a small number of buyers that were abusing the system by either ordering multiple items only meaning to pay for one that was best. This was the fastest/easiest solution to block them and start thinking about how can we make this system better.
This would give more trust to sellers since they’d see that even though this is an order without a online pre-payment, the buyer has good reputation and usually finishes the deal.
I’m very mindful of all kinds of error states in apps since it isn’t always obvious that you might have problem with the connection.
Now this is the second iteration of what was done in “phase 0”. If acceptance rate is below the threshold, payment at the post office becomes disabled and immediately explained why and what can be done.
We did an A/B test where besides the control (nothing) we had a variation where we said that acceptance rate wasn’t formed yet. Control performed better so that’s what we finalized.